Terms

Terms & Conditions
Welcome to StoneTown Tides Hotel. These Terms & Conditions govern bookings made through our website and stays at the hotel. By submitting a booking request or making a reservation, you agree to these terms.
1. Booking & Reservation
Guests may submit a booking request through our website. All booking requests are subject to availability and confirmation by the hotel.
A reservation is considered confirmed only after the hotel has confirmed availability and received the required deposit.

2. Payment Terms
A 50% deposit of the total booking amount is required to secure and confirm a reservation.
The remaining 50% balance is payable upon arrival.
Payment must be made using the payment method or instructions provided by the hotel.
The hotel reserves the right to require a deposit or full payment before confirming a reservation.
We currently do not accept card payments online.

3. Booking Information
Guests are responsible for providing accurate information when making a booking, including their name, contact details, arrival and departure dates, number of guests, and any other information required to process the reservation.
The hotel may contact guests using the contact information provided in connection with their booking.

4. Check-In & Check-Out
Check-in time is at 1400 hrs and check-out time is at 1000. If guests will require early check-in or late check-out they will have to contact the front desk and it can be arranged upon availability of rooms.
Guests will be required to provide valid government identification (such as passport, national ID) upon check-in.

5. Cancellation, No-Show & Early Departure
Cancellation and refund conditions are set out in our Cancellation & Refund Policy.
In summary:
Cancellations made 48 hours or more before the scheduled arrival date: a maximum of 50% of the amount paid will be refunded.
Cancellations made less than 48 hours before arrival: no refund will be provided.
No-shows: no refund will be provided.
Early departure: no refund will be provided for unused nights.
For bookings made through third-party booking platforms, the cancellation and refund conditions stated on the booking confirmation may apply.

6. Changes to Reservations
Any request to change a reservation, including dates, number of guests, or room arrangements, is subject to availability and hotel approval.
Changes may affect the total booking price or applicable booking conditions.

7. Guest Responsibilities
Guests are expected to respect the hotel, its staff, other guests, and hotel property.
Guests may be responsible for costs resulting from damage to, loss of, or unreasonable misuse of hotel property caused by themselves or members of their party.

8. Hotel Property
Guests must not remove hotel property from the premises without authorization.
The hotel reserves the right to charge for property that is lost, damaged, or removed without authorization, where applicable.

9. Third-Party Booking Platforms
Reservations made through third-party booking platforms may be subject to the terms, payment conditions, and cancellation policies displayed on that platform and included in the booking confirmation.
Where applicable, those conditions may take precedence over the hotel's direct-booking conditions.

10. Availability & Changes
The hotel makes reasonable efforts to ensure that information displayed on the website is accurate and up to date.
Room availability, rates, facilities, services, and other information may change from time to time.
Where a material change affects an existing confirmed reservation, the hotel will communicate with the affected guest as appropriate.

11. Website Use
The hotel website is provided for information and booking purposes.
Users must not misuse the website, attempt unauthorized access, interfere with its operation, or use it for unlawful purposes.

12. Privacy
Personal information submitted through the website is handled in accordance with our Privacy Policy and applicable personal data protection requirements in Tanzania.
13. Limitation of Liability

The hotel will take reasonable steps to provide the services described on the website and in the guest's booking confirmation.
The hotel shall not be responsible for circumstances beyond its reasonable control, including events caused by circumstances such as natural disasters, government actions, public emergencies, major infrastructure failures, or other force majeure events.
Nothing in these Terms & Conditions is intended to exclude any liability that cannot legally be excluded.

14. Governing Law
These Terms & Conditions shall be interpreted in accordance with the applicable laws of the United Republic of Tanzania.

15. Contact
For questions regarding bookings, payments, cancellations, or these Terms & Conditions, please contact:
StoneTown Tides Hotel
Website: [[www.stonetowntideshotel.com](http://www.stonetowntideshotel.com)]
Email: [Info@stonetowntideshotel.com]
Phone: [ +255 778 449 999]
Address: [Mzingani Rd, Zanzibar Tanzania]

We reserve the right to update these Terms & Conditions from time to time. The updated version will be published on this website with the applicable update date.